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Compliance & Accessibility | Regulatory Standards | Lifeline Phone Service
Ethics & Regulatory Oversight

Compliance & Standards

Ensuring transparency, accessibility, and federal program integrity for every household we serve.

Active Compliance

1. Commitment to Federal Integrity

LifelinePhoneService.org operates under a strict code of conduct designed to uphold the integrity of the federal **Universal Service Fund (USF)**. As an independent resource center, our primary objective is to ensure that beneficiaries are accurately informed of the rules governing the Lifeline and Affordable Connectivity Programs.

We monitor the following regulatory frameworks to provide the most current navigational data:

  • FCC Part 54 Regulations: Adherence to the rules for consumer eligibility and non-transferability of benefits.
  • USAC Operational Standards: Compliance with the National Verifier (NV) database protocols.
  • Anti-Fraud Measures: Proactive education to prevent duplicate enrollments and household benefit violations.
WCAG 2.1 AA Compliant

2. Digital Accessibility (ADA)

We believe that information regarding essential connectivity should be accessible to everyone, regardless of physical or cognitive ability. Our digital platform is developed and audited to meet the **Web Content Accessibility Guidelines (WCAG) 2.1 Level AA** standards.

Accessibility Features

  • Screen reader optimized navigational structures.
  • High-contrast color palettes for visual clarity.
  • Keyboard-navigable interface for users with motor impairments.
  • Descriptive alt-text for all educational imagery.

If you encounter any difficulty accessing our resource guides, please contact our accessibility coordinator via our support portal.

3. Information Stewardship & Privacy

Our organization maintains a rigorous data stewardship program. We recognize the sensitivity of information related to government assistance programs such as SNAP, SSI, and Medicaid.

  • Zero-Retention Policy: We do not store full social security numbers or private medical records on our informational servers.
  • Encryption: All data transmitted through our navigator tool is protected via 256-bit SSL encryption.
  • Referral Transparency: We clearly disclose when a user is being navigated to an authorized carrier’s external application portal.

4. Organizational Ethics

As an independent organization, we maintain a wall of separation between our educational content and the service providers we audit. Our comparisons are based on:

  • Network Verifiability: Actual tower network usage (4G/5G).
  • Hardware Integrity: Average device quality and age of shipped inventory.
  • Customer Support Ratings: Vetted community feedback and state-level resolution rates.

5. Periodic Program Audits

The federal landscape for connectivity benefits is highly dynamic. Our compliance team conducts weekly audits of provider offers and federal funding updates to ensure the information provided in our **Resource Center** remains the “source of truth” for the community.

Need More Information?

Our compliance and digital equity teams are available to answer any questions regarding our organizational standards.

Contact Compliance Resource Center

LifelinePhoneService.org is an independent resource center. We are not a government agency. These compliance standards govern the internal operations of our informational and referral platform. For the compliance policies of specific mobile carriers, please refer to the documentation provided by your chosen provider.